Policies

School Complaints Procedure

We aim to ensure all pupils and families are satisfied with the education and care provided at our school. Staff strive to deliver the highest standards, and we welcome feedback to support ongoing improvement.

Regular communication through letters, social media, reports, parents’ evenings, and open events keeps you informed of your child’s progress and school activities.

If you have concerns about any aspect of school life or the actions of a staff member, we encourage you to speak with us directly. Most issues can be resolved informally, but a formal complaint may be necessary in some cases. Please do not hesitate to contact us—we are here to help.

Complaints procedure policy - Heronsgate